My family & I have been clients for a number of years & we have never had an unpleasant experience. The staff greet you by name and are not just polite & cordial but actually wait to hear your response when asked, "How are you?" Questions are answered, great selection of glasses, clean comfotable exciting environment. Dr. Scwhatz, thoroughness, patience, knowledge of his field, professionalism along with his personable demeanor.........Priceless. In addition to making sure that we understand the condition & treatment of our eyes we've had the pleasure of seeing/working with the same team each time we come in.....Bonus!